Privacy Policy

Claytex means Claytex Services Limited, which is a UK based company, and its subsidiaries which includes Claytex USA, Inc. This privacy policy explains how Claytex uses any personal information we collect about you when you use this website and interact with us in relation to the products and services we offer.

Collection of your Personal Information

When you submit forms on our website or contact us for information about our products and service we will collect personally identifiable information about you, such as your name, e-mail address, postal address and telephone number. We may also collect data when you voluntarily complete surveys, provide feedback and participate in competitions.

When you access the website, there is also information about your computer hardware and software that is automatically collected using cookies. This information can include: your IP address, browser type, domain names, access times and referring website addresses.

Use of your Personal Information

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. To do this we may need to share your information with our software suppliers and service providers for the purpose of processing your request.

We use your information collected from the website to personalise your repeat visits to our website and share your information with third party service providers for statistical analysis of our website traffic.

Transfer of data outside the European Union

From our position as Dymola Reseller, we are obliged to provide some of the personal data collected under 3 sub d to Dassault Systèmes, located within the European Union in Paris, Velizy, because this is necessary for the delivery of software and licenses upon assignment. The personal data goes to our software supplier Dassault Systèmes ( This includes the following personal data: first name, surname, e-mail address, company name.

Third parties

We will not pass on your personal data to third parties without your consent, unless:

  1. Necessary in the context of negotiating, concluding, and executing the agreement between you and Claytex; and/or
  2. Claytex is obliged to pass on personal data to public authorities on the basis of a legal obligation or in an emergency, such as when a court ruling imposes the obligation to provide personal data to third parties. Only the data that we are obliged to provide will be provided; and/or
  3. Claytex organises a training or event with a third party, in which case only your contact details will be shared with this third party; and/or
  4. A reorganisation or transfer of business activities takes place at Claytex with the result that Claytex must transfer personal data to another organisation.

Due to our position as a TECHNIA ( Company within the Addnode PLM Division, your personal data may be shared with other TECHNIA business entities in order to fulfil the requested services (e.g. geographically) or for distribution of information.


We would like to send you information about products and services of ours which may be of interest to you. If you are currently receiving marketing information from Claytex, you may opt out at any time and unsubscribe links will be included in all the marketing material you receive. You have the right at any time to stop us from contacting you for marketing purposes.  When you register to download information from this website you will be asked if you want to opt-in to receive this marketing material.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

When you first arrive at our website you will see a message asking whether you want to accept the use of all cookies. If you don’t accept this then the website will still use some cookies so that it can function properly but we will not activate the cookies that are used to track your visit and update our usage statistics.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

For further information visit or

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

How to contact us

Our contact details are shown below and in the footer of every page on this website.


Got a question? Just fill in this form and send it to us and we'll get back to you shortly.


© Copyright 2010-2024 Claytex Services Ltd All Rights Reserved

Log in with your credentials

Forgot your details?